SAP’s SuccessFactors received high praise in Gartner’s latest Talent Management Magic Quadrant report, coming in as the top company in terms of “completeness of vision” and “ability to execute”—placing it in Gartner’s “Leaders” quadrant with competitors Oracle and Cornerstone OnDemand.
Among the things that Gartner says SuccessFactors does right for its estimated 4,000 customers is its “market-leading performance, learning and workforce planning solutions.” Gartner adds that SuccessFactors has dominant mind share in the talent management suite market and notes that SAP has been tops in add-on sales for its component customers.
Gartner says SuccessFactors customers rate its ease of use, product quality and system performance above average among talent management suite applications in the study. Scoring high in ease of use and product quality was important, as they came in as the top two product criteria in the report for customers.
Ginger McCullough of grocer Brookshire’s, which implemented SuccessFactors for training management, echoed that praise for the software’s ease of use in an ASUGNews studio interview:
“The (SuccessFactors) end-user experience was very friendly and simple,” said McCullough. “It’s important for us to keep it as simple as we can to make training easier.”
In the same segment, Luke Marson of HRIZONS, a certified SAP partner, added, “One of the things I hear consistently from customers is that the user interface and user experience is one of the main draws to using SuccessFactors.”
With a user-friendly interface and Gartner estimating that 80 percent of all talent management suite deployments are happening in the cloud, SuccessFactors continues to look like a good acquisition for SAP—especially if it can move towards making integration easier.
Room to Improve
Integration is always a concern with enterprise software, and Gartner saw a greater number of comments to that point in this year’s report. Integration is also an area where Gartner says SAP and SuccessFactors can do better.
When it comes to integrating SuccessFactors with other applications, customer satisfaction was lower than average. Gartner says SuccessFactors' ability to integrate with SAP’s own core solutions has improved, but is still a “work in progress.”
Marson spoke to that point, saying customers are concerned with integration—both with data and processes. He used a customer that has SAP Portal and wants to run SuccessFactors as an example:
“Although (SAP Portal and SuccessFactors) have single sign-on, sometimes the user experience is not quite aligned,” said Marson. “They are very different in terms of their design and how they are used. That can be a challenge as well with not just the data, but the process integration and the user experience integration.”
So from a research and partner perspective that is where SAP needs to seek improvement—making that highly-regarded SuccessFactors product quality and user experience fit better within the broader SAP framework for customers.
For more from Marson and Brookshire’s experience with SuccessFactors, check out the complete ASUGNews studio interview: