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Creating and unlocking value in an organization starts with knowing precisely where things stand, and where the opportunities for improvement lie. To help, SAP’s Performance Benchmarking group publishes a short analysis each Monday, highlighting hot industry topics and high-impact strategies. This week’s analysis focuses on the impact of self-service HCM in enabling a more strategic role for HR by reducing transactional activities, and is written by Raghu Pant.
ESS = Employee Self Service; MSS = Manager Self Service (Source: SAP Performance Benchmarking)
KEY TAKEAWAY: The success of any HR organization lies in aligning resources and investments to support core business processes and objectives. The right service delivery model assists in this alignment and successfully streamlines HR administrative operations through simplification, automation or elimination of low-value HR transactions.
HR self-service delivery tools such as Employee Self Service and Manager Self Service for leave requests, time sheets, and calendar bookings eliminate unnecessary steps in HR processes that add time and delays in HR-related transactions. These tools also can ensure that HR specialists spend less time on daily transactional activities and focus on strategic functions that aid in meeting the objectives of the organization (such as workforce planning and analytics, talent management, employee development and retention, performance management and total rewards).
The benefits can be significant: According to SAP Performance Benchmarking, companies that adopt self-service tools for HR service delivery have 22 percent fewer HR staff on transactional activities compared to those that do not.
Note to ASUGNews.com readers:SAP’s Performance Benchmarking program is a strategic service sponsored by its Value Engineering organization. Originally launched in 2004 together with ASUG as a forum to exchange metrics and best practices, the program today has grown into a global effort and one of the largest such programs in the industry—with more than 12,000 participants from more than 4,000 companies and studies available in 12 languages. Participants receive—free of charge—customized and confidential benchmarking comparisons against industry peers as well as aggregate analyses. To participate in the SAP benchmarking program, visit https://valuemanagement.sap.com.